What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address, phone, identification number and date of birth.
In all our online orders, our systems automatically send an authorization agreement that must be signed and it is necessary to attach a copy of ID, copy of Credit Card (in case your payment was made through a credit or debit card) and selfie (show your face close to your ID).
You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
- Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc..
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
About an Online Order
All online orders must be kept in processing status for at least 2 business days
- This is the time used by financing companies and us to verify your information for your security.
Your online order can be returned or canceled only if you meet the following requirements:
- A fraud was detected in the order verification process
- The customer decided to cancel his order before it was shipped
- In the event that the order has already been sent to you, the client must cover the shipping costs and a fee for the return of an order already processed and sent
Merchandise changes in your order will only be available to the customer within 3 business days after the order is received or picked up. In the event that 3 business days have passed, the customer cannot request a change of merchandise in his order.
If the order was shipped and the customer decides to change their merchandise within 3 business days, only the customer must pay a fee of $100 per delivery.
With respect to security, we employ industry-standard encryption technologies when transferring and receiving user data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site. We do not store credit card information in our systems.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Minimum Age Requirement
Because our website www.mralexjewelry.com does not intend to collect any personal information about children under 16 years old, children under 16 years old are PROHIBITED from creating an account on our website.
Changes to Privacy Statement
If our information practices change in the future, we will post the policy changes to our website to notify you and provide you with the ability to opt out of these new uses. To keep up-to-date with us policy, please check this page periodically.
Diamond weights are approximate. Items are enlarged to show details. Mr. Alex Jewelers is not responsible for printing, photographic, clerical & typographical errors. We reserve the right to rectify any error found. CT indicates approximate diamond carat weight. There may be additional charges for sizing. Prices are subject to change without notice due to the fluctuation in gold and diamond markets. All items are subject to availability while supplies last.