At Mr. Alex Jewelry our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you’re 100% satisfied.
All items purchased on www.mralexjewelry.com are GUARANTEED to be exactly as described. If for any reason, you wish to return it, a restocking fee may apply.
Mr. Alex Jewelry can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with:
- VISA, MasterCard, American Express, or Discover card
- PayPal Credit
Items usually ship within 2 to 5 days of purchase. If you need an item by a certain date, this can be arranged. Please call us if you wish to make this type of request. We ship only to United State; contact us for the rates.
Mr. Alex Jewelry offers a 1 Year, in-house warranty for free on all diamond jewelry purchased from us. For instance, if you happened to drop your diamond , we will fix it for free. Additionally, you can purchase an extended warranty.