ORDERS & CANCELLATIONS
Once placed the order are considered final and may not be changed or cancelled. Mr. Alex Jewelry reserves the right to cancel any order due to unauthorized, altered, or ineligible use of offer or payment and to modify or cancel this order due to system error or unforeseen problems.
TERMS AND CONDITIONS OF WEB STORE PURCHASE
By purchasing goods from Mr. Alex Jewelry you are entering into a legally binding agreement with our company on the following terms. Please read and understand these terms as they affect your rights and liabilities. Please unpack and inspect your order immediately. Any and all claims must be reported within 5 business days.
We want you to feel comfortable and confident when shopping at Mr. Alex Jewelry. That is why we offer an easy, hassle-free 5 business day return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping and/or gift packaging charges, if any and/or fee by return 10%) within 5 business days of the original shipping date.
- Any item purchased from Mr. Alex Jewelry can be returned.
- The item must be returned in a new and unworn condition.
- You will be responsible for the return shipping cost and fee by return 10%.
Upon receipt of your return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re-sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment. Any promotional gifts must also be returned with your returned item.
Our goal is to provide high quality goods. Accordingly, we warrant the goods will meet their specification and will be free from defects in materials and workmanship at the time of delivery.
Mr. Alex Jewelry is not responsible for lost or damaged jewelry after an our website purchase has been made and delivery has been accepted.
Mr. Alex Jewelry can accept a variety of payment types. When you purchase an item through our shopping cart system, you will have the option of paying with:
- VISA, MasterCard, American Express, or Discover card
- PayPal Credit
IF YOU PAID A DEPOSIT
Pay 30% of the Subtotal. Taxes are not included in this first deposit. You can make a deposit of 30% and pay the rest later online, but the piece is not delivered or shipped until payment is made in full.( if you decide to make a deposit, affrim is not available, it will be directly with a credit card).
Items usually ship within 5 to 7 days of purchase. If you need an item by a certain date, this can be arranged. Please call us if you wish to make this type of request. We ship only to United State; contact us for the rates.
At Mr. Alex Jewelry our customer policy is built around making your purchase experience better than in any other jewelry store or website. Please keep in mind that that our policy is FLEXIBLE. If you have a problem with what you purchased, we will try to help you until you’re 100% satisfied.Guarantee
FREQUENTLY ASKED QUESTIONS
*What is a Credit Card Authorization Form?
A credit card authorization form is a document, signed by a cardholder, that grants a merchant permission to charge their credit card.
*What types of ID does Mr. Alex Luxury Time Inc accept?
If you need to confirm your order on Mr. Alex Luxury Time Inc, you may be asked to send us a copy of ID with your name and that it matches the billing address information of the card with which the purchase was made.
Please only submit the required documents. Submitting more documents than necessary may delay the review process.
You can also learn more about what happens to your ID after you send it to Mr. Alex Luxury Time Inc.
Don’t digitally conceal ID information. To help us prevent fake IDs, we don’t accept photos that have been digitally modified to hide information.
You can send us one of the ID’s:
- Driver’s license
- Green card, residence permit.
*What happens to my ID after I send it to Mr. Alex Luxury Time Inc?
After you send us a copy of your ID, it’ll be encrypted and stored securely. Your ID will not be visible to anyone on Mr. Alex Luxury Time Inc.
To help ensure IDs used for identity confirmation are real, we use both manual review and automated systems. This helps prevent abuse such as scams and impersonation, and helps ensure that orders are authentic.
*Why am I being asked to upload an ID to Mr. Alex Luxury Time Inc?
There are a few reasons you may be asked to send in a copy of your ID to Mr. Alex Luxury Time Inc:
- To confirm that the order you’re trying to complete belongs to you: Your security is important to us. We ask for an ID so that we don’t let anyone use your information except for you.
- Other reasons people may be required to confirm their identity include helping prevent abuse such as scams and helps ensure that orders are authentic.
Diamond weights are approximate. Items are enlarged to show details. Mr. Alex Jewelers is not responsible for printing, photographic, clerical & typographical errors. We reserve the right to rectify any error found. CT indicates approximate diamond carat weight. There may be additional charges for sizing. Prices are subject to change without notice due to the fluctuation in gold and diamond markets. All items are subject to availability while supplies last.