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Who is Mr. Alex Jewelry?

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  • Mr. Alex Jewelry

"Mr. Alex Jewelry, located in the vibrant heart of Downtown Miami at 20 NE 1st Miami FL 33132, is a boutique of luxury and elegance. This jeweler specializes in the sale of luxury jewelry and high-end watches, offering an impressive selection of unique pieces that capture beauty and distinction."

About Mr. Alex Jewelry

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  • About us

"Traditionally, fine jewelry was strictly reserved for special occasions, but at Mr. Alex Jewelry, we take pride in challenging this standard. We believe fine jewelry should be an everyday celebration, a pleasure that can be enjoyed at any moment. Freeing ourselves from traditional markups, we consistently introduce new limited editions, offering our clients the exclusivity and freshness they deserve. Mr. Alex Jewelry is more than a boutique, it's a symbol of luxury and elegance. We specialize in selling luxury jewelry and high-end watches, standing out for our impressive selection of unique pieces that represent beauty and distinction. With Mr. Alex Jewelry, fine jewelry takes on new meaning, making every day a special occasion."

Why buy at Mr. Alex Jewelry

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  • Why us

"At Mr. Alex Jewelry, we understand the importance of trust when purchasing fine jewelry online. That's why we are committed to providing an online shopping experience that is safe, reliable, and satisfying. Our online service is designed to guarantee the authenticity and quality of each piece, so you can shop with absolute confidence. We take pride in our commitment to transparency and integrity, and we work diligently to ensure that every transaction is as smooth and secure as possible. With Mr. Alex Jewelry, you can rest assured that each online purchase is an investment in quality and trust."

Pre-Purchase Guidelines at Mr. Alex Jewelry

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  • Pre-Purchase

"Pre-Purchase Requirements: At Mr. Alex Jewelry, we are committed to providing a transparent and straightforward shopping experience. Before proceeding with your online purchase, there are certain requirements that must be acknowledged and accepted.

  1. Refund Policy: Our commitment is to your satisfaction. We invite you to familiarize yourself with our Refund Policy to understand the procedures and conditions for refunds. Please refer to [link] for more details.
  2. Privacy Policy: Your privacy is of absolute importance to us. Please review our Privacy Policy at [link] to understand how we protect your personal information and maintain your trust.
  3. Terms of Service: These outline the rules and regulations for the use of our online services. Please read our Terms of Service at [link] to ensure a smooth and secure shopping experience.

Your acceptance of these policies is required to proceed with any purchase. We thank you for your understanding and look forward to providing you with a reliable and enjoyable online shopping experience."

Required Identity Documentation

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  • Identity Verification
  1. What types of ID does Mr. Alex Jewelry accept?
  • "To ensure the security and integrity of your transaction with Mr. Alex Jewelry, you may be asked to provide a copy of an ID that validates your name and the billing address associated with the card used for the purchase. This step is crucial in protecting our customers and maintaining a trustworthy shopping environment.
  • Please submit only the documents requested. Providing additional, unnecessary documents may cause delays in the review process.
  • To better understand how we handle your ID information post-submission, please refer to our Privacy Policy.
  • We kindly request that you do not digitally conceal or alter any information on your ID. This policy helps us prevent the use of fraudulent IDs, and we are unable to accept photos that have been digitally modified to hide information.

Acceptable forms of ID include:

  • Driver’s license
  • Passport
  • Green card or residence card.

We appreciate your cooperation in ensuring a secure shopping experience at Mr. Alex Jewelry.

2. How is my ID handled by Mr. Alex Jewelry ?

  • Once we receive a copy of your ID, it is encrypted and stored with the absolute security. Rest assured, your ID will not be visible or accessible to anyone within or outside of Mr. Alex Jewelry.
  • In order to verify the authenticity of IDs used for identity confirmation, we apply a dual review system involving both manual checks and automated systems. This rigorous process aids in preventing fraudulent activities such as scams or impersonation, and helps us ensure that every order placed is legitimate and secure.

What is the Delivery Policy for Orders?

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  • Delivery

At Mr. Alex Jewelry, we take great pride in ensuring a seamless and reliable delivery experience for our valued customers. Located at 20 NE 1st, Miami, 33132, our online store is committed to providing exceptional service with every order. To achieve this, we have partnered with the renowned carrier, FedEx, to handle all our deliveries.

With FedEx as our trusted delivery partner, you can rest assured that your order is in safe hands. FedEx is known for its reliability and efficiency, and we have full confidence in their ability to deliver your precious items securely and on time. Their extensive network and cutting-edge tracking systems allow you to monitor the status of your package at every step of the journey, providing peace of mind throughout the delivery process.

Additionally, for added security and to protect your valuable purchase, every delivery requires a "Signature Required." This means that someone at the delivery address must sign for the package upon arrival. This measure ensures that your order doesn't end up in the wrong hands and provides an extra layer of protection, especially for high-value items.

We have two shipping methods available: Express, which guarantees delivery within 1 to 2 business days at a fee of $50.00 USD, and Standard, with a delivery time of 3 to 4 business days. We understand the importance of receiving your jewelry promptly, making the Express service perfect for those seeking faster delivery.

But that's not all – we also want to reward our loyal customers. That's why all our shipments are free for orders over $2000 USD. Yes, you heard it right! Any purchase exceeding this amount will enjoy the benefit of free shipping, regardless of which shipping method you choose. We aim to provide an unmatched shopping experience, from the moment you place your order until you receive your precious items.

We understand the importance of receiving your jewelry promptly and in perfect condition. Our delivery process, powered by FedEx's reliable services, ensures that you can enjoy your purchase with confidence, knowing it will reach you on time and as expected. At Mr. Alex Jewelry, your satisfaction is our top priority, and our dedicated team is always available to assist you with any
questions or concerns regarding your delivery.

Thank you for choosing Mr. Alex Jewelry. We look forward to delivering an exceptional experience with each order you place.


What is the Return Policy for Products?

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  • Return policy

Return policy

An “agree to store policies” checkbox is a method of protecting your business.We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@mralexjewelry.com. lease note that returns will need to be sent to the following address: 20 NE 1ST, MIAMI, FL, 33132.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@mralexjewelry.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

How to get support?

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  • Contact us

At Mr. Alex Jewelry, we believe in complete transparency and are committed to maintaining an open line of communication with our customers. Whether you have a question, need assistance, or would like further information, we are here to help.

Please feel free to reach out to us through the following contact information:

  • Email: info@mralexjewelry.com
  • Address: 20 NE 1st, Miami FL, 33132
  • Whats App: +1 305 975 6181
  • Business Phone: +1 (305) 836-7070

In addition, we are excited to offer a live chat service on our website, providing a more comprehensive and personalized customer service experience. We are here to ensure your shopping experience at Mr. Alex Jewelry is as smooth and enjoyable as possible.

Support Service Hours and Availability

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  • Support Hours
  • If you need help, our support team is available
  • Monday-Friday 10am-5pm .
  • Closed on Weekends

    We'll be happy to answer any questions you have or help you with any issues you're experiencing.

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Do you offer layaway or financing options?

Yes, we provide both layaway and financing options to help make our products more affordable for you. Our layaway plan allows you to reserve an item by making a deposit and then paying the balance in installments. No interest is charged, and you can pick up your item once it's fully paid for.

For those who prefer financing, we partner with several credit providers to offer flexible payment plans that suit your budget. These plans often come with competitive interest rates and various term lengths, ensuring you can enjoy your purchase now and pay over time.

Layaway: Not all our items are eligible for layaway. Our layaway plan lets you reserve an item with a deposit, paying the balance in installments with no interest. Due to the exclusivity of some of our products, please call our store for more information on which items qualify for layaway.

Financing: We have partnered with leading credit providers including Acima, Affirm, Klarna, and Snap to offer flexible financing options. These plans are tailored to fit your budget, featuring competitive interest rates and various payment terms, allowing you to enjoy your purchase now and pay over time.

For detailed information on how to apply for financing or to check if an item is eligible for layaway, please contact our customer service or visit our financing page on the website.

Do you ship to Canada?

Yes, we proudly offer shipping to Canada! For all orders shipping internationally, including to Canada, we require payment to be made with Bitcoin. This payment method ensures a secure and efficient transaction process for international customers.

If you're new to Bitcoin or need guidance on how to proceed with this payment option, please contact our customer support team. We’re here to help make your purchase as smooth as possible.

Can I return an item if it doesn't fit or I change my mind?

Yes, you can return your jewelry if it doesn't meet your expectations. We offer a 3-day return policy, which means you have three days from receiving your item to request a return. To be eligible for a return, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

To initiate a return, please contact us at info@mralexjewelry.com. Upon acceptance of your return, we will send you a shipping label along with instructions on how and where to send your package. Please note that items returned without prior request will not be accepted.