Frequently asked questions

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Traditionally, fine jewelry was strictly reserved for special occasions, but at Mr. Alex Jewelry, we take pride in challenging this standard.

We believe fine jewelry should be an everyday celebration, a pleasure that can be enjoyed at any moment. Freeing ourselves from traditional markups, we consistently introduce new limited editions, offering our clients the exclusivity and freshness they deserve.

Mr. Alex Jewelry is more than a boutique, it's a symbol of luxury and elegance. We specialize in selling luxury jewelry and high-end watches, standing out for our impressive selection of unique pieces that represent beauty and distinction.

With Mr. Alex Jewelry, fine jewelry takes on new meaning, making every day a special occasion.

Yes, we provide both layaway and financing options to help make our products more affordable for you. Our layaway plan allows you to reserve an item by making a deposit and then paying the balance in installments. No interest is charged, and you can pick up your item once it's fully paid for.

For those who prefer financing, we partner with several credit providers to offer flexible payment plans that suit your budget. These plans often come with competitive interest rates and various term lengths, ensuring you can enjoy your purchase now and pay over time.

Layaway: Not all our items are eligible for layaway. Our layaway plan lets you reserve an item with a deposit, paying the balance in installments with no interest. Due to the exclusivity of some of our products, please call our store for more information on which items qualify for layaway.

Financing: We have partnered with leading credit providers including Acima, Affirm, Klarna, and Snap to offer flexible financing options. These plans are tailored to fit your budget, featuring competitive interest rates and various payment terms, allowing you to enjoy your purchase now and pay over time.

For detailed information on how to apply for financing or to check if an item is eligible for layaway, please contact our customer service or visit our financing page on the website.

Yes, we proudly offer shipping to Canada! For all orders shipping internationally, including to Canada, we require payment to be made with Bitcoin. This payment method ensures a secure and efficient transaction process for international customers.

If you're new to Bitcoin or need guidance on how to proceed with this payment option, please contact our customer support team. We’re here to help make your purchase as smooth as possible.

Yes, you can return your jewelry if it doesn't meet your expectations. We offer a 3-day return policy, which means you have three days from receiving your item to request a return.

To be eligible for a return, the item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You will also need to provide a receipt or proof of purchase.

Please be aware that a 5% restocking fee will be deducted from your
refund. This fee includes the cost of return shipping. The restocking
fee helps cover the costs associated with processing the return,
inspecting the item, and restocking it in our inventory.

To initiate a return, please contact us at info@mralexjewelry.com. Upon acceptance of your return, we will send you a shipping label along with instructions on how and where to send your package. Please note that items returned without prior request will not be accepted.

Once we receive a copy of your ID, it is encrypted and stored with the absolute security. Rest assured, your ID will not be visible or accessible to anyone within or outside of Mr. Alex Jewelry.

In order to verify the authenticity of IDs used for identity confirmation, we apply a dual review system involving both manual checks and automated systems. This rigorous process aids in preventing fraudulent activities such as scams or impersonation, and helps us ensure that every order placed is legitimate and secure.

We are the leader in pre-owned Rolex watches.

We use a three-step authentication process:

  1. All watches are acquired from select reliable dealers.
  2. Mr. Alex Jewelry experts check for high quality and authenticity upon arrival.
  3. Mr. Alex Jewelry technicians authenticate watches before overhaul and polishing.

We source watches from reputable, vetted dealers that have been working with Mr. Alex Jewelry for many years and, in some cases, have been in the business for generations

Not always. Each watch comes with an appraisal report detailing its characteristics. Very few pre-owned Rolex watches include the Rolex card, especially models from the late 1990s or earlier. However, more modern watches are often accompanied by their original card.

Yes. Each watch comes with a two-year limited warranty from Mr. Alex Jewelry.

This Limited Warranty guarantees that your watch movement is free from defects in material or workmanship for two years from the date of purchased a Mr. Alex Jewelry pre-owned watch. This Limited Warranty does not cover the watch case, bracelet, clasp, crystal, stem, damage due to normal wear and tear, misuse, or accident. This Limited Warranty will not be valid if the watch has been tampered with, taken apart or repaired by anyone other than one of our authorized servicers at Mr. Alex Jewelry. We will not be liable for any compensatory, incidental, consequential, or punitive damages.

Every part in the movement is an original Rolex part. As well as the serialized case, bracelet, any aftermarket parts, such as dial plate, VS clarity (G-H color) diamonds are disclosed on the appraisal report.